Terms And Conditions

Welcome to the the Big Ella website (the "Site"). These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at www.bigella.com and any other website(s) owned and/or operated by www.bigella.com under the corporate Bigella inc. (including any of its subsidiaries or corporate affiliates, collectively, " bigella.com," "Big Ella" "we," "us" or "our") and any of their associated web pages (collectively, our "Services"). Please take some time to review these Terms for our Services. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services

Privacy Policy

The privacy of personal contact and payment information is top priority for us at bigella.com. If you have any questions or concerns regarding how your personal information is used, please contact us at support@bigella.com. For more details, please review our Privacy Policy page.

Shipping Policy

Please note that shipping charges fall under two geographic regions: domestic U.S. orders and internal orders. For details regarding shipping charges in your area, please see our Shipping Policy page, or contact us with additional questions at support@bigella.com.

Return and Refund Policy

If you’re not 100% satisfied with your orders, we offer 30-day returns and full refund on all eligible orders, provided returned items are unused and in good conditions. For more details, please consult our Return Policy page.

Gemstone Treatment Disclosure

Big Ella offers a large number of colored gemstone items. We make every effort to adhere to best practice industry guidelines for gemstone treatment disclosure and follow practices set forth by the American Gem Trade Association (AGTA).

Intellectual Property

The website and all Content (as defined below), features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) that appears as part of or on the Services are the property of bigella.com and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Services “AS IS”, and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall bigella.com be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Services.

The Services as a whole and all Content thereon is protected by copyright, trade dress, and trademark laws of the United States, as well as international treaties, conventions and the laws of other countries, as applicable. Except as may be expressly permitted by bigella.com, you may not use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into a database, create derivate works from, reverse engineer, frame, transfer, or sell any Content obtained from, through or on this Services, in whole or in part. Any use of the Content, except as specifically provided in these Terms, is strictly prohibited.


All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names, User Generated Content (as defined below) and any other materials provided on the Services are owned by bigella.com and/or third parties, and are collectively referred to as "Content." The Content may contain omissions, errors, or may be out of date. angedecor.com reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on angedecor.com in any way except to the extent that it is specifically indicated to be so.

We do not control, approve, sponsor or endorse any third-party Content, products or services and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any third-party Content, products or services. Any third-party Content, products or services posted on, transmitted through, or linked to from the Services are the sole responsibility of the third-party originator of such Content. Links to any third-party Content are provided for your convenience only. If you choose to access any third-party Content, you do so at your own risk. YOU ACKNOWLEDGE AND AGREE THAT BIGELLA.COM IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ACCESSING A THIRD-PARTY WEBSITE, OR ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE, OPERATOR THEREOF, OR ANY THIRD-PARTY CONTENT, PRODUCTS OR SERVICES.

Any concerns regarding Content and/or availability of hyperlinks of a third party on the Services, which are not controlled by bigella.com, should be directed to the third party that controls such Content or hyperlink. If you believe we have provided a hyperlink to a third-party website that contains infringing or illegal Content, products or services, we ask that you notify us at the address noted below so that we may evaluate whether, in our sole discretion, to disable it from the Services.

Limited License; Personal, Business, and Non-Commercial Use Limitation of the Content and Services

You are hereby granted a non-exclusive, limited and revocable license to view the Content on the Services, but only while accessing the Services. You agree that you are only authorized to visit, view and retain a copy of any websites or webpages of the Services for informational, non-commercial and your own personal use. Additionally, you understand and agree that you are strictly prohibited from duplicating, downloading, publishing, republishing, adapting, modifying, displaying, transmitting, or otherwise distributing the Content and/or the Services for any commercial use (whether for profit or not), or for any other purpose other than as may be expressly permitted in these Terms.

You also agree not to deep-link to the Services or any website or webpage thereof for any purpose, unless specifically authorized by bigella.com. Use of any of bigella.com’s trademarks as metatags on other networks is also strictly prohibited.

Image Use Agreement

We love fine jewelry, gemstones, fashion and lifestyle KOLs and would like to share the content you create. We may reach out to you through social media or email for permission to use your images, videos, or other content. By agreeing you grant angedecor.com a non-exclusive and non-revocable commercial right to reproduce the content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your content may be used by angedecor.com to create derivative works either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs. While bigella.com will make commercially reasonable efforts to give you credit for your content and provide a link back to your content or account, you agree that such credit is not mandatory and your permission for us to use your content is not contingent upon such credit being given. You waive any right to inspect and/or approve the finished work incorporating the content or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your content or our finished work. By agreeing to these terms you are not waiving your ownership of your content.

We thank you for sharing your content with us. If you have any questions, feel free to reach us at support@bigella.com.


BIGELLA.COM and all related names, logos, product and service names, designs and slogans are trademarks of bigella.com or its affiliates or licensors. Such marks cannot be used without the prior written permission of bigella.com. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.


Your security is important to us, all of our transactions are protected by powerful SSL encryption software, and are not shared or stored. For more details, please review our Payment Policy page.

Legal Notices

No portion of this website including, but not limited to, all products being offered and original content presented through blogs and social media outlets can be duplicated, reproduced, printed, sold, resold, or used for any commercial or private purposes without written permission from bigella.com.


Big Ella reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site, if in Big Ella’s sole discretion you fail to comply with any term or condition of this Agreement.

Questions and Contact Information

If you have any questions, please do not hesitate to contact one of our gemstone experts at support@bigella.com or +1(330) 679-8028.

Big Ella reserves the right to change its policies without any prior notice. Terms and Conditions updated on January 11, 2019.