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FAQ

  • How are Big Ella jewelries made?
    From the first sketch to the final polish, we design and manufacture our jewelry by our own. Most of our jewelry are hand crafted to order.
  • Personalization & Customization
    We offer custom engagement rings and wedding bands.
  • Shipping & Returns
    We ship worldwide, except certain restricted countries. Due to the hand craftsmanship nature of our jewelry we usually ship within 3 – 7 business days. All our pieces, except special orders or custom orders, are exchangeable and returnable. Please follow specific instructions listed in our shipping policy and return policy.
  • Is it safe to use my credit card on your site?
    Shopping with BigElla.com is safe. We use a SSL certificate to ensure all transactions are secured and we DO NOT store any of your payment information on our server.
  • Press Inquiries
    We welcome all press inquiries. Drop us a line at [email protected].
  • Retail and Online Resell
    If you have a local retail store, or an online store and wish to resell our fine jewelry. We would love to know more about your company. Email us at [email protected] for further steps.
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