FAQ | bigella.com

What is your return policy?

Most pieces (excluding custom or special orders) are eligible for exchange or return. Please review our Return Policy for step-by-step instructions on how to process a return.

Do you offer personalization or custom designs?

Yes! We specialize in personalized jewelry. We offer custom engagement rings, wedding bands, and other bespoke pieces. Please contact us at support@bigella.com to begin your custom design journey.

Is my payment information secure?

Yes. Shopping on BigElla.com is safe and secure. We use SSL encryption to protect all transactions and never store your payment details on our servers.

How can I get in touch for press or media inquiries?

We’d love to hear from you! For interviews, features, or collaborations, contact us at support@bigella.com.

Do you accept wholesale or retail partnerships?

We’re always open to collaborations. If you run a retail or online store and are interested in reselling our fine jewelry, please email us at support@bigella.com with your business details.

Do you offer gift packaging?

Yes. All orders come in elegant packaging, perfect for gifting. If you'd like to include a custom message or request special gift wrapping, just let us know at checkout.

How are Big Ella jewelry pieces made?

Each Big Ella piece is designed and crafted in-house — from the first sketch to the final polish. Most of our jewelry is handcrafted to order by skilled artisans, ensuring every item is unique and made with care.

Can I track my order?

Of course. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you ship internationally?

Absolutely. We ship worldwide, except to a few restricted countries. Since most items are made to order, please allow 3–7 business days for processing. For more details, refer to our Shipping Policy and Return Policy.

Do you offer ring sizing assistance?

Yes. We include a ring sizing guide on our site to help you find the perfect fit. If you're still unsure, reach out to us for personalized sizing help before ordering.